Terms of service
Last updated: November 1, 2026
Welcome to Flawless by Melissa Fox. These Terms of Service ("Terms") apply to your use of our website, our online shop, and the treatments, consultations and gift cards you book or buy with us at our Coral Gables and West Palm Beach spas (together, the "Services"). The Services are provided by MFx by Melissa Fox Inc., doing business as Flawless by Melissa Fox ("Flawless by Melissa Fox", "we", "us" or "our"). By using the Services, booking an appointment or placing an order, you agree to these Terms. Please read them carefully.
1. Using our website
You may use our website for personal, lawful purposes. You agree not to misuse the site, interfere with its operation, attempt to access it by automated means without our permission, or use it to send unlawful, harmful or misleading content. We may update, suspend or discontinue any part of the website at any time.
The information on our website, including skin tips, treatment descriptions, journal articles and before-and-after photos, is for general information only and is not medical advice. Please see our Disclaimer.
2. Products and orders
We work hard to describe and photograph our products accurately, but colors, packaging and formulations may vary slightly, and descriptions may occasionally contain errors. Prices and availability may change without notice.
When you place an order, you are offering to buy the product at the listed price. We may refuse or cancel an order, in whole or in part, for reasons including product availability, errors in the description or price, errors in your order, or suspected fraud or unauthorized transactions. If we cancel an order after you have been charged, we will refund that amount to your original payment method.
Shipping is covered by our Shipping Policy, and returns and exchanges by our Refund Policy. Both form part of these Terms.
3. Appointments and treatments
Appointments can be booked online through our booking partner, Boulevard, or by calling the Coral Gables spa at (786) 615-3736 or the West Palm Beach spa at (561) 249-0003. A valid credit card on file is required to book an appointment. It is used for any cancellation or no-show fees under our Cancellation Policy.
- Cancellations and no-shows. Our Cancellation Policy applies to every service at both locations and forms part of these Terms. Cancellations with less than 24 hours' notice are subject to a $100 fee.
- Arriving on time. Please arrive a few minutes early. If you're running late, please call the spa to let us know.
- Your health information. Please complete any intake or consultation forms honestly and tell us about allergies, medications, pregnancy, recent procedures, skin conditions or other health changes before each visit. Our estheticians may adjust, postpone or decline a treatment if they believe it is not suitable or safe for you.
- Results. Every client's skin is different. We do not guarantee specific results from any treatment, product or regimen.
- Clients under 18. Clients under 18 need signed consent from a parent or legal guardian before their treatment, and a parent or guardian may need to be present.
- Respect. We may refuse or end a service for clients who behave inappropriately toward our team or other guests.
Treatment prices are those shown at the time of booking or in the spa and may change without notice.
4. Gift cards
Gift cards are sold through Boulevard, can be used at any time, and are accepted for both services and products at our Coral Gables and West Palm Beach spas. Gift cards are non-refundable and cannot be returned or exchanged for cash, except where required by law. If your gift card is lost or stolen, please contact us and we will replace it.
5. Text messages
If you opt in to text messages, our Mobile Terms apply. You can reply STOP at any time to opt out.
6. Your account and information
You are responsible for keeping your account details accurate and secure. How we collect and use personal information is explained in our Privacy Policy.
7. Intellectual property
All content on our website, including text, photos, videos, logos and the Flawless by Melissa Fox and MFx names, belongs to us or our licensors and is protected by law. You may not copy, reproduce or use it for commercial purposes without our written permission.
8. Reviews, feedback and photos
If you send us feedback, suggestions or reviews, you allow us to use them to improve our Services and to share them, without payment to you. We will only publish photos of you, including before-and-after images, with your permission.
9. Third-party services and links
Our website links to and relies on third-party services, such as Boulevard for booking and gift cards, payment processors and social media. We are not responsible for their content or practices, and your use of them is subject to their own terms and policies.
10. Disclaimer of warranties
To the fullest extent permitted by law, the website and its content are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the website will be uninterrupted, error-free or free of viruses or other harmful components.
11. Limitation of liability
To the fullest extent permitted by law, Flawless by Melissa Fox and its owners, team members and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Services. Our total liability for any claim relating to the Services is limited to the amount you actually paid us for the product or service involved or, if you have not purchased anything, US $100. Some states do not allow these limitations, so they may not all apply to you.
12. Indemnity
You agree to indemnify and hold harmless Flawless by Melissa Fox and its team from claims, losses and expenses (including reasonable attorneys' fees) arising from your breach of these Terms or misuse of the Services.
13. Governing law
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Palm Beach County, Florida, if it relates to services provided at, or purchases picked up from, our West Palm Beach spa, or in Miami-Dade County, Florida, if it relates to services provided at, or purchases picked up from, our Coral Gables spa or to any other purchase, including online orders shipped to you. You consent to the jurisdiction of those courts.
14. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms on this page and change the "Last updated" date above. Continuing to use the Services after an update means you accept the revised Terms.
15. Contact us
If you have questions about these Terms, please contact us:
Flawless by Melissa Fox
Operated by MFx by Melissa Fox Inc.
Coral Gables
470 Biltmore Way #102, Coral Gables, FL 33134
Phone: (786) 615-3736
West Palm Beach
521 S Olive Ave, West Palm Beach, FL 33401
Phone: (561) 249-0003