Shipping policy

Last updated: November 13, 2026

Shipping costs

Orders ship from our Coral Gables spa at 470 Biltmore Way #102, Coral Gables, FL 33134. We ship within the United States only.

Standard shipping is $7.95 on orders under $50. Standard shipping is free on orders of $50 and up.

Local pickup is available at the Coral Gables spa. Select local pickup at checkout. Pickup is not available at our West Palm Beach spa.

Processing time

Orders are typically processed within 1 to 2 business days. During busy periods, holidays and promotions, processing may take a little longer. You will receive a confirmation email with tracking information once your order ships.

Delivery times and carriers

Please allow 3 to 5 business days for delivery after your order ships. Orders are shipped with USPS, unless otherwise requested.
Expedited shipping is available on request. Please contact us before placing your order, and keep processing time in mind.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. Contact us as soon as possible if you notice a mistake.

Lost, delayed or damaged packages

Once an order leaves our spa, it is in the care of the carrier. If your tracking shows a delay or your package has not arrived, please contact the carrier first (USPS: 1-800-275-8777; UPS: 1-800-742-5877). We are glad to help and will provide the information you need to file a claim.

If your order arrives damaged, please email us with photos within 2 days of delivery, as described in our Refund Policy.

Questions about your shipment

Email info@flawlessbymelissafox.com or call the Coral Gables spa at (786) 615-3736.