Frequently asked questions
Booking, your first visit, the shop and gift cards. Treatment questions are answered on each treatment's page.
Booking
How do I book?
Book online any time, or call the desk: Coral Gables (786) 615-3736, West Palm Beach (561) 249-0003. A valid credit card on file is required to book.
Can I choose my esthetician?
Yes. When you book online through Boulevard, you can choose your esthetician or take the first available appointment.
What is your cancellation policy?
Please cancel or reschedule at least 24 hours ahead. Cancellations with less than 24 hours' notice are subject to a $100 fee, for every service at both spas. If a client has more than two no-shows, we kindly request payment of the full service price. See our Cancellation Policy.
What if I'm running late?
Please call the spa to let us know: Coral Gables (786) 615-3736, West Palm Beach (561) 249-0003.
Are all treatments offered at both spas?
Most are. Head Spa and ProCell scalp microchanneling are offered only at our West Palm Beach spa, and massage services are offered only at our Coral Gables spa.
Your first visit
How early should I arrive?
Arrive 10 minutes early to settle in.
How should I prepare for a facial?
Skip retinoids and strong exfoliants for a few days beforehand, and come with clean skin if you can.
Which facial should I book?
If you're unsure, start with a Flawless Facial and your esthetician will help guide you to the right treatment for your skin that day.
Can I have treatments while pregnant?
Tell your esthetician when you book. Some treatments are adjusted or avoided during pregnancy. Prenatal massage is available at our Coral Gables spa after the first trimester.
Can clients under 18 book?
Yes, with signed consent from a parent or legal guardian. A parent or guardian may need to be present.
Shop & gift cards
Do you offer free shipping?
Yes. Standard shipping is free on orders of $50 and up, and $7.95 on smaller orders. Orders are processed within 1–2 business days and arrive in 3–5 business days by USPS within the US. See our Shipping Policy.
Can I pick up an order at the spa?
Yes. Online orders can be picked up at our Coral Gables spa.
What is your return policy?
Products can't be refunded, but unused, unopened and sealed products can be exchanged within 14 days of delivery. Shipping costs for exchanges are the client's responsibility. Damaged or defective items: email info@flawlessbymelissafox.com with photos within 2 days of delivery. See our Refund Policy.
Can gift cards be used at both spas?
Yes. Gift cards can be used for services and products at both Coral Gables and West Palm Beach, at any time. They are non-refundable, and we will replace a lost or stolen gift card. Buy a gift card.