Refund policy
Last updated: October 30, 2026
Your skin and your satisfaction matter to us. Because many of our products are for personal care and our treatments are personalized services, please read the following before you buy or book.
Products
We do not offer refunds on products. If something isn't right for you, we are happy to offer an exchange as long as the product is unused, unopened and still sealed from the manufacturer. For hygiene and safety reasons, we cannot accept exchanges on products that have been opened or used.
To request an exchange, email info@flawlessbymelissafox.com with your order number within 14 days of delivery. We will reply with instructions. Items sent back without first contacting us cannot be accepted. Shipping costs for exchanges, including return shipping and sending your new item, are the client's responsibility.
Products purchased in person at our Coral Gables or West Palm Beach spa follow the same rules. Please bring the item and your receipt to the spa where you bought it.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If a product is damaged, defective or not what you ordered, email info@flawlessbymelissafox.com within 2 days of receiving your package, with your order number and photos of the item and packaging. We will respond within 24 hours to arrange a replacement or refund.
Sale items
Sale and promotional items are final sale and cannot be exchanged, unless they arrive damaged or defective.
Treatments and services
Services are non-refundable. Every treatment is customized to your skin on the day of your visit. If you have a concern after a treatment, please call the spa where you were treated so we can talk it through with you.
Missed and late-cancelled appointments are covered by our Cancellation Policy: cancellations with less than 24 hours' notice are subject to a $100 fee, for every service at both locations.
Gift cards
Gift cards are non-refundable and cannot be returned or exchanged for cash, except where required by law. They can be used at any time, for both services and products, at our Coral Gables and West Palm Beach spas. If your gift card is lost or stolen, please contact us and we will replace it.
Approved refunds
Where a refund is approved (for example, for a defective item), it will be issued to your original payment method. Please allow up to 10 business days for it to appear, depending on your bank or card issuer.
Questions
Flawless by Melissa Fox
Operated by MFx by Melissa Fox Inc.
Coral Gables
470 Biltmore Way #102, Coral Gables, FL 33134
Phone: (786) 615-3736
West Palm Beach
521 S Olive Ave, West Palm Beach, FL 33401
Phone: (561) 249-0003